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I'm an online experience attendee
I'm an online experience attendee
Information for people attending or buying online experience tickets
12 articles in this collection
Written by
Larissa
and
Ama
Buying/Booking & Viewing
How do I book an online experience?
Steps to buy/book your experience
Written by
Larissa
Updated over a week ago
I have a promo code. How do I use it?
Promo code usage
Written by
Ama
Updated over a week ago
How do I view the event/experience?
Viewing process
Written by
Ama
Updated over a week ago
Cannot find my email with my viewing link
Locating the viewing link
Written by
Ama
Updated over a week ago
Can I share with/gift my ticket to someone else?
Gifting/sharing the ticket
Written by
Ama
Updated over a week ago
Sign up and Log in
How do I create an account?
Account creation process
Written by
Ama
Updated over a week ago
Why do I need to verify my email address?
In short, for your safety
Written by
Larissa
Updated over a week ago
I have forgotten my password
Forgotten Password
Written by
Ama
Updated over a week ago
Payment
Do you store my card information?
Payment security
Written by
Ama
Updated over a week ago
Why am I getting a message saying I haven't entered my ZIP/Postal code?
ZIP code error
Written by
Ama
Updated over a week ago
I got an error message after payment but also got charged
Got charged
Written by
Ama
Updated over a week ago
Are tickets refundable?
Information about ticket cancellations and refunds
Written by
Larissa
Updated over a week ago