I'm an online experience attendee

Information for people attending or buying online experience tickets

12 articles in this collection
Written by Larissa and Ama

Buying/Booking & Viewing

How do I book an online experience?

Steps to buy/book your experience

Written by Larissa
Updated over a week ago

I have a promo code. How do I use it?

Promo code usage

Written by Ama
Updated over a week ago

How do I view the event/experience?

Viewing process

Written by Ama
Updated over a week ago

Cannot find my email with my viewing link

Locating the viewing link

Written by Ama
Updated over a week ago

Can I share with/gift my ticket to someone else?

Gifting/sharing the ticket

Written by Ama
Updated over a week ago

How do I create an account?

Account creation process

Written by Ama
Updated over a week ago

Why do I need to verify my email address?

In short, for your safety

Written by Larissa
Updated over a week ago

I have forgotten my password

Forgotten Password

Written by Ama
Updated over a week ago

Payment

Do you store my card information?

Payment security

Written by Ama
Updated over a week ago

Why am I getting a message saying I haven't entered my ZIP/Postal code?

Written by Ama
Updated over a week ago

I got an error message after payment but also got charged

Written by Ama
Updated over a week ago

Are tickets refundable?

Information about ticket cancellations and refunds

Written by Larissa
Updated over a week ago