This is most likely a temporary hold on the amount by your card issuing bank, in which case the amount will be credited back to your account automatically. If you do not see the credit after 3-5 business days of attempting the purchase, please send us an email to with the following information:

  1. Date the transaction was attempted

  2. Email address from which it was attempted

  3. The last 4 digits of the card number used

  4. Type of card used (debit/credit and whether it was a Amex/Master/Visa)

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